Privacy Policy and Terms of Service
Effective date: February 25, 2024
Thank you for visiting Xerplan.com ("Xerplan", "we", "us", or "our"). This Privacy Policy and Terms of Service ("Policy") outlines the terms and conditions governing your use of our website and services, as well as how we collect, use, and protect your information. By accessing or using Xerplan.com, you agree to comply with this Policy.
1. Information We Collect:
When you visit Xerplan.com or use our services, we may collect personal and non-personal information as outlined below:
- Personal Information: Name, email address, contact information, payment information.
- Non-Personal Information: Log data (e.g., IP address, browser type), cookies, and similar technologies.
2. Use of Your Information:
We use the information collected for purposes including but not limited to:
- Providing and personalizing our services.
- Processing transactions and fulfilling orders.
- Communicating with you regarding your account and orders.
- Improving and optimizing our website and services.
- Ensuring security and compliance with legal obligations.
3. Sharing Your Information:
We may share your information with third parties in limited circumstances, including service providers, legal compliance, and business transfers, as outlined in this Policy.
4. Your Rights and Choices:
You have the right to access, update, and correct your personal information. You may opt-out of receiving promotional communications from us. More details on your rights and choices are available in this Policy.
5. Data Security:
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. By using our website, you consent to the use of cookies as described in this Policy.
7. User Responsibilities:
By using Xerplan.com, you agree to comply with all applicable laws and regulations, as well as our policies and guidelines. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
8. Lifetime Access:
When you purchase a course with "lifetime access" on Xerplan.com, you will have indefinite access to the course materials for as long as the course is made available on our platform. "Lifetime access" means access for the lifetime of the course, which is defined as the period during which the course is actively offered on our website. Xerplan reserves the right to discontinue a course, in which lifetime access will no longer apply to those courses and reasonable efforts will be made to provide alternative access.
9. Copyright Protection:
The course materials provided on Xerplan.com are protected by copyright laws. Unauthorized distribution, reproduction, or resale of course content is strictly prohibited and may result in legal action. Users found violating copyright laws will be subject to account suspension or termination.
10. Limitation of Liability:
To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or services.
11. Money-Back Guarantee:
We offer a 14-day money-back guarantee on our courses. If you are not satisfied with the course content or experience, you may request a refund within 14 days of the date of purchase. To initiate a refund request, please contact our customer support team at [email protected]. Refunds will be issued to the original payment method used for the purchase within a reasonable timeframe. Please note that any access to course materials will be revoked upon refund approval. This money-back guarantee is subject to the following conditions:
- Refund requests must be made within 14 days of the date of purchase.
- Courses purchased using promotional discounts or bundled offers may not be eligible for refunds.
- Refunds are not available for courses that have been completed or where a certificate of completion has been issued.
- Refunds may be subject to processing fees or deductions as permitted by law.
Xerplan reserves the right to modify or discontinue the money-back guarantee policy at any time without prior notice.
12. Changes to this Policy:
We may update this Policy from time to time. Any changes will be effective immediately upon posting the revised Policy on Xerplan.com. We encourage you to review this Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Policy or our practices, please contact us at [email protected].
By using Xerplan.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Terms of Service.
